Scope of Application
Information We Collect and How We Use Your Information
The information we collect can be divided into three categories :(1) the information you provide to us; (2) the information automatically collected by us from your use of the Site or the App; (3) the information we collect from third parties.
We may use your information in different ways. How such information is utilized shall depend on the collecting time and its content.
The collection and preservation of your personal information
Full name and contact information, e.g. email address, mailing address, phone number, username and password.
Additional demographic information, e.g. D.O.B, gender, location, and preferred language.
Payment information, e.g. credit/debit card number, security/CVV code and expiration date.
Correspondence and transaction records with us, e.g. recordings of a customer service call, online chats and direct messages, or communications via social media.
Other information, e.g. reviews, forum posts, completed surveys, engagement in promotions, and other user-generated content.
All the information shall be protected by SSL encrypted technology.
The utilization of the information provided from you
We will never share your information with a third party. Also, your information will never be used to create ads without your consent.
1.To create an account for you and fulfil your order with us
Your information are necessary for us to fulfil our Service and the order you have placed.
2.To receive your payment, deliver your order and Initiate a refund if needed.
Your name and contact information will be utilized for fulfilling and delivering your orders, your payment information will be utilized for payment processing, which shall be comply with applicable laws and regulations.
3.To send you important information
We need your name and contact details to inform you of important information including order confirmation, matters needing attention, changers to account settings, and notices about the Site, the App, or the Terms and Policies that apply to them, etc.
4. To offer an all-around customized experience
The correspondence between us, together with your transaction records and demographic information will be used to operate, upgrade and optimize our Service, in order to providing you with an all-round personalized experience.
5.To realize continuous improvement
We may use the information you provided to train our staff, improve our Service and offerings, and perform date analytics and performance monitoring.
6.To enhance your post-purchase experience
With the information provided, we are able to personalize your post-purchase experience, including our referral programme, gifts and rewards, surveys, lucky draw, funny contests and other activities.
The information automatically collected from your use of the Site or the App
Purchase history and items in your wishlist, i.e. items that you once purchased and added to your shopping cart or wishlist.
· Log data and device information (such as details about how you've used the Site or the App, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)
· Geo-location information (such as IP address, browser information or mobile GPS information)
(If you do not consent with the automatic collection of the listed information, feel free to contact us to disable it. Unfortunately if you do so, it will affect your use of the Site or the App and thus your experience with us)
The utilization of automatic collected information
1.To provide customized services or process returns
The products in your wishlist or cart may help you place an order as you wish, and your purchase history will help us enhance our service, making sure you've had a great shopping experience.
2.To offer an all-around customized experience
We use your log data and device information to operate, upgrade and optimize our Service, in order to providing you with an all-round personalized experience.
3.To ensure a safe shopping environment
Automatic collected information shall be used to ensure the compliance with relevant laws and regulations. It also helps us to measure the performance of our work.
4.To realize continuous improvement
We may use automatic collected information to train our staff, improve our Service and offerings, and perform date analytics and performance monitoring.
5.To enhance your post-purchase experience
With automatic collected information, we are able to personalize your post-purchase experience, including our referral programme, gifts and rewards, surveys, lucky draw, funny contests and other activities.
Information collected from third parties, including third-party services (if you link, connect or login to the Site or the App with a Google, Facebook, Instagram or Twitter account) or other sources (i.e. your contacts or brands we partner with)
·Your name and contact information, e.g. email address, mailing address, phone number, username and password.
Social media accounts (e.g. Twitter or Instagram account)
Other information, e.g. demographic data, fraud detection information and your online activities, experiences and interactions on and off the Site and the App.
The utilization of information collected from third parties
1.If you register/log on to our Site using third-party services (e.g. Facebook or Google account, including one-click access service from Google), we will be granted to collect such information from third party services. Please note that this is optional. If you create an account through the above services, we shall collect related information in your social account to help complete your profile with us.
2 With the information collected from a third party, we are able to personalize your experience with us, including our referral programme, gifts and rewards, surveys, lucky draw, funnycontests and other activities.
3. We may obtain your information from your friends or other contacts who invite you to meet and join us. We will use such information to facilitate the invitation systems of our referral programme.
4.We may obtain your information from third-party service providers and/or our partners (e.g. identity verification services), plus the information you have provided, we will help you with fraud prevention and risk assessment.
We ONLY share your information with the following parties when it is an essential requirements for providing best service to you:
Subsidiaries and affiliates of Asilklife
following parties when it is an essential requirements for providing best service to you:
Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics personnel, and courier services company.
· Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners.
Parties authorized by you, e.g. a social media platform (if you link your social accounts to our Site), payment processors and card issuing banks.
Functionality Cookies: These Cookies allow the website to record choices you make (e.g. your username, language, or location) and provide enhanced and customize features.
Performance Cookies: These Cookies collect information about how you use a website, for example which pages you go to most often, and record difficulties you may experience while browsing, e.g. error messages. All information collected by these Cookies is aggregated and therefore anonymous. It is only used to improve the efficiency of the website.
Strictly Necessary Cookies: These Cookies are essential to enable you to login, navigate around and use the features of a website, or to provide a service requested by you.
Targeting Cookies or advertising Cookies: These Cookies are used to deliver advertisements tailored to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. When the Cookies track that you have visited a website and this information will be shared with advertisers. To disable tailored ads, please see Direct Marketing and Behavioural Advertising below.
You may disable the Cookies by changing the settings of your browser so that the browser will (i) declines new Cookies, (ii) informs you about new Cookies, or (iii) deletes all accepted Cookies. By deleting or disabling Cookies, your user experience may be affected and you might not be able to use certain functions of our Site.
Web beacons, which are also known as clear GIFs, web bugs or pixel tags, are often used in combination with Cookies, they are images (often transparent) and a part of web page. At Asilklife, web beacons allow us to count users who have visited certain pages and to generate statistics about how our site is used. It is not designed to access personally identifiable information. To disable web beacons in emails, please change your mail settings so that no HTML will be displayed in messages.
Direct Marketing and Behavioral Advertising
We may send information and materials directly to you via email, mail and other channels to keep you informed of new products, promotions and other information that we believe you may be interested in. You may decline such marketing messages at any time through settings or the ‘unsubscribe’ option. Please note that it may take up to 48 hours to process such requests and updates it to the system. If you stop accepting marketing messages, we will continue to send content about management and services (e.g. order updates and important transaction information).
Please double check and confirm the information if you have more than one username or regular email address.
When using the Site or the App, you may continue to receive correspondence from us to any name or email address not specified in your unsubscribe request.
And we may also display tailored advertisements that you may be interested in.
Asilklife runs this website and affiliated sites. We will serve interest-based advertising (also known as personalized or targeted advertising) to you based on your activities such as website purchases, visits to websites with AsilkLife branding or advertising, interactions with AsilkLife or use of our payment services.
We implement advertising displayment through a variety of digital marketing networks and ads serving platforms, using a range of technologies such as web beacons, pixels, ad tags, Cookies and mobile identifiers, and there may also be specific services provided by some websites and social platforms.
Interest-based advertising is optional. You can decline the ad service by contacting us via email. Also, please note that simply deleting Cookies may also remove your Cookies preferences, so you may need to unsubscribe again in that case.
Blogs, Reviews and Forums
Our Service may use the information for accessible blogs, customer reviews or
forums. Any information you provided may be read, collected and used by others who have access to them. To request a removal of your information from blogs, reviews or forums, please contact us by sending email to email@example.com
Our Security Measures
The security of your information is important to us. We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Encryption technology, including current industry-standard encryption protocols, is used to protect personal information in certain areas of our websites during transmission across the Internet. We use a PCI-compliant payment service provider over a secured network. If you have questions about the security of your information, please contact us
We encourage you to take reasonable measures to protect your password and your computer to prevent unauthorized access to your account. Remember to sign out of your account and close your browser window if you are using a shared computer in a public place such as a library or an Internet cafe.
Preservation of your information
The Site, App and Service are not directed to children, and we do not knowingly collect information from children under 13. If you are a parent or guardian and believe that we have information about your child, please contact us
We'd love to hear from our customers - especially your advice, comments or concerns about us. Please contact us by:
Correspondence address: 1110, Building C, Longxi Villa, Minle Science and Technology Park, Longhua District, Shenzhen