Shipping Information
We have made great efforts to ensure that your order will be delivered to you as soon as possible.
Processing
It normally takes us 1-2 business day day to process your order (holidays and weekends are excluded).
Verification and shipping
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A confirmation email will be sent to you once the order is authorized and verified, and we shall organize your order immediately. With strict time schedule, it may be difficult for us to change or cancel your order, however, we will do our best to support any request from you.
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A tracking number will be sent to your email address once your order is shipped out.
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Usually your package will arrive within 6-12 business days, please see the table below for detailed shipping schedule to international destinations.
| Destination | Standard | Express | ||
| Costs | Shipping Time（Working Days) | Costs | Shipping Time（Working Days) | |
| U.S | Free over $49 otherwise $6.99 | 6-12 days | Free over $99 otherwise $12.95 | 5-9 days |
| Canada | 6-12 days | |||
| Australia | 6-12 days | |||
| Europe | 6-12 days | |||
| Asia | 6-12 days | |||
Note:
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Estimated delivery time shall not include order processing time after it is placed.
- P.O. Boxes and Military Addresses (APO, FPO) cannot be delivered.
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Make sure to confirm your shipping address before and after your order is placed, additional fees may be charged for late address changes.
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If your order requires a customization, we may need four or more business days to process your order.
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In order to avoid credit card fraud, we may need to confirm your personal information for large orders, please make sure your phone and email address are reachable.
Customs and Import Duties
Normally, we will prepay the taxes before your package has been shipped out, while sometimes you may be charged for additional customs or import duties. Please don't worry if such charges occurs, feel free to contact us by sending email to info@asilklife.com
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Please attach photos of the Custom tax bill in your email.
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Refund will be returned to you within 3-5 business days once we get your receipt.